Privacy Policy
At INNATE, we are committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it.
This privacy policy informs you how we collect, use and keep your personal information safe.
Information you give to us directly and how we use your personal information?
We will collect and store information that you give us when you make an inquiry.
We will use your personal information to do the following:
- Provide you with information or services you’ve requested
- We will use your personal information to respond to your request where you contact us directly
- We will use the information provided to us to find the right service/therapist for you.
- Carry out general administrative tasks like dealing with enquiries, complaints and feedback.
- Keep you safe: in the event that we reasonably think you (or someone else) is at risk of serious harm or abuse.
For how long will we keep your personal information?
We are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. We may hold some types of data for up to seven years.
Do you share my information with anyone else?
We will only use your personal information for the purposes for which it was obtained in the first place. We may need to share it with another therapist within the INNATE team, who we feel would be the right therapist for you.
However, there is one very explicit way in which your data might be shared:
- Where we are legally bound to disclose your personal information, for example, to further criminal investigation or to keep you safe if we believe you (or someone else) is at risk of significant harm or abuse.
Receiving your information from organisations
INNATE accepts referrals from organisations and will need to obtain some information to make the first point of contact to be able to offer you therapy services. We ask organisations to transfer us your first name only and a contact, this can be a phone number or email address. This will be shared directly with our CEO and founder, who will contact you for initial assessment. You will then be allocated to a therapist suitable to offer you therapy. Your first name and a contact will be shared with your designated therapist and no one else in the team.
Keeping your personal information safe
We make sure your data is secure at INNATE. Access to information is reviewed on a regular basis and limited to those people who are assigned the permission to do so.
Our online webforms are protected by secure end-to-end encryption.
Your data protection rights
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you would like to make a request relating to any of the rights above, please send a request by emailing to: sana.kamran@innatetherapy.co.uk
How to make a complaint
If you have any questions about this privacy policy or the way in which we handle your personal information, or if you wish to make a complaint, please contact us by email.
If you are unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Alternatively you can visit the ICO website.
